Victory Curtains and Blinds Pty Ltd

Victory Curtains and Blinds Pty Ltd
Victory Curtains and Blinds Pty Ltd
Home & Garden-NOBLE PARK, VIC
Home & Garden-Noble Park, VIC
A History of Curtains and Blinds Established in 1988 Victory Curtains and Blinds has grown from a single Decor Consultant to today employing over 150 team members. Victory offers high qu..
245 Browns Road, Noble Park, Vic, 3174.
245 Browns Road, Noble Park, Vic, 3174.
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A History of Curtains and Blinds Established in 1988 Victory Curtains and Blinds has grown from a single Decor Consultant to today employing over 150 team members. Victory offers high quality made to measure window coverings throughout Victoria, Queensland, South Australia and Tasmania. Originally having showrooms across Australia, Victory have changed direction and reduced showroom locations to 6, focusing their attention on in home consultations to ensure they deliver the highest levels of customer satisfaction. Victory''s success has been the result of its ability to skillfully communicate with its customers and differentiate itself in the market by offering consumers curtains and blinds constructed from the highest quality materials and components. Professionalism and customer service sets them apart from other businesses being awarded winner of the Australian Achiever Award for Victoria''s Decorators, Building Design & Architect Services four times. Multiple winners 1999, 2004, 2005, 2008 and 2013. The award focuses on 7 criteria namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception (see supporting information, Australian Achiever Award Media Release). Our Décor Consultants focus on professionalism and respect in the customers home and are experienced and trained to deliver the highest level of service together with their attention to every detail and a belief in the old adage measure twice and cut once. This is reflected in the large number of customer testimonials received on a daily basis. To view customer testimonials visit your showroom today or take a peek at the facebook page facebook.com/victoryblinds. Victory''s No Mess, No Fuss, No Worries Installation sets them apart with technicians wearing slippers & gloves and carrying a vacuum ensuring they leave your home as clean as when they arrived. Victory assist national builders with window coverings for their display homes and customers. The Victory Jingle is one of the most recognisable in Australia and in addition to that so is our unique 13 13 99 phone number which is a big part of the Victory Jingle, (you may probably be humming this tune right at this moment). Victory has your windows covered from internal to external and films with Australia''s largest range of indoor and outdoor window coverings from casual romans, holland blinds, vertical blinds, plantation shutters, venetian blinds, dual roller blinds, rollerscreens, cellular blinds, soft furnishings, sheerview blinds, panel drapes, folding arm awnings, ziptrak blinds, cassette sunscreens, visionweave awnings, sunblinds, café blinds and tropical louvres and now a range of window films in Tint, Safety, Security and Decorative customers have the biggest range of the highest quality curtains, blinds and window films to choose from together with a vast selection of fabrics, textures and colours. The unified purpose of our company is to create satisfied customers who not only recommend us to others but become loyal friends of Victory and customers again in the future. Victory achieve this through our mission statement: Our PEOPLE, who are our foundation and a crucial asset to our ongoing success. Our CUSTOMERS, who we serve with a level of care and integrity beyond all expectations. Our PRODUCTS, which meet and exceed the highest industry standards. Our DEDICATION, to winning the hearts of our internal and external customers by continually improving our productivity and offering the very best in service and products. Our SOCIAL RESPONSIBILITY, to act with the utmost integrity and be good citizens in the community in which we live and work. The 3 key factors that have led to our success: Committed to product quality. Victory have the opportunity to purchase and sell cheaper products but choose not to and focus on suppliers that are known for producing quality products. This way they can offer consumers the best possible product. Re invest in the business and have focus on intellectual growth to improve the current structure. Focus on developing a systemised operating platform to deliver consistency and repeatability in everything we do, which involves key business performance metrics that assess how we are performing. Analyse areas in which we can improve to provide best customer service as possible. Don''t dismiss problems, face them and try to resolve them; this is reflected by the amount of repeat customers and referrals we receive. Focus on developing the best people with a financial investment in continual training and development. We have many team members who have been with company for over 10 years and many 15 years plus. Extensive training is provided to all staff from customer service at time of initial consultation to Décor Consultants providing free measure and quotes and technicians installing window coverings. Victory are a major sponsor of Scope Victoria (provides disability services throughout Victoria to thousands of children and adults with physical and multiple disabilities). We were a major sponsor of the Bonnie Babes Foundation for over 14 years (Grief Counseling). Other charities we have assisted include Jeans for Gene''s Day, Red Nose Day, Salvation Army (donated $18,000 of blinds), Wheel Chair Sports of Australia, Irabina Early intervention program (Children''s Autism), Youth for Christ, The Sisters of Antonine, Make a Wish Foundation, Delta Street Mission (Street Kids), Victorian Fire & Safety Prevention & Sponsorships (Team & Individual). For over 20 years the team at Victory Curtains and Blinds have delivered quality products with industry leading expertise and they are looking forward to a bright future for in home consultation and innovative product delivery in the years to come.
The unified purpose of our company is to create satisfied customers who not only recommend us to others but become loyal friends of Victory and customers again in the future.

We will achieve this through:

Our PEOPLE, who are our foundation and a crucial asset to our ongoing success.
Our CUSTOMERS, who we serve with a level of care and integrity beyond all expectations.
Our PRODUCTS, which meet and exceed the highest industry standards.
Our DEDICATION, to winning the hearts of our internal and external customers by continually improving our productivity and offering the very best in service and products.
Our SOCIAL RESPONSIBILITY, to act with the utmost integrity and be good citizens in the community in which we live and work.
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