Gold Coast SUNS Football Club

Gold Coast SUNS Football Club
Gold Coast SUNS Football Club
Sports-CARRARA, QLD
Sports-Carrara, QLD
2015 MEMBERSHIP PURCHASES Membership renewals Members with a reserved seat package who wish to retain their 2014 seat for the 2015 season can renew via any of the channels listed on th..
Metricon Stadium (entry via Gate 4), Carrara, Qld, 4211.
Metricon Stadium (entry via Gate 4), Carrara, Qld,..
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2015 MEMBERSHIP PURCHASES Membership renewals Members with a reserved seat package who wish to retain their 2014 seat for the 2015 season can renew via any of the channels listed on their 2015 renewal application by October 15, 2014 to keep their existing seat. Members with a reserved seat package who wish to change seats will be required to submit a seat change request in writing via the 2015 membership renewal application form or email by October 15, 2014 to receive priority in the 2015 seat allocation process. New membership purchases Membership products that include an allocated reserved seat must be applied for in writing by completing the 2015 membership application form and posting to PO Box 4952, Gold Coast MC QLD 9726 or by scanning and emailing applications to [email protected] 2015 new membership seat requests will be processed in date receipt order once the renewal priority period has closed. To sit with other members, the group's membership applications must be completed in full, stapled together and submitted at the one time. Membership products that have general admission entitlements (without an allocated reserved seat) can be purchased online at goldcoastfc.com.au/membership or via the 2015 membership application form.

GC SUNS MEMBERSHIP TERMS AND CONDITIONS

The below terms and conditions of Gold Coast SUNS membership are relevant to the purchase of a 2015 membership. Terms and conditions of a membership are subject to change and are at the discretion of the Gold Coast SUNS.

2015 MEMBERSHIP PURCHASES

Membership renewals

Members with a reserved seat package who wish to retain their 2014 seat for the 2015 season can renew via any of the channels listed on their 2015 renewal application by October 15, 2014 to keep their existing seat. Members with a reserved seat package who wish to change seats will be required to submit a seat change request in writing via the 2015 membership renewal application form or email by October 15, 2014 to receive priority in the 2015 seat allocation process.

New membership purchases

Membership products that include an allocated reserved seat must be applied for in writing by completing the 2015 membership application form and posting to PO Box 4952, Gold Coast MC QLD 9726 or by scanning and emailing applications to [email protected]

2015 new membership seat requests will be processed in date receipt order once the renewal priority period has closed. To sit with other members, the group's membership applications must be completed in full, stapled together and submitted at the one time. Membership products that have general admission entitlements (without an allocated reserved seat) can be purchased online at goldcoastfc.com.au/membership or via the 2015 membership application form.

CONCESSION MEMBERSHIP

Student Concession

Student concession membership is available to full time students. When applying for a student concession membership, proof of concession will need to be cited at the point of purchase. Student concession members must also carry their current student identification with them on a match day. If concession details are not cited by Round 1, 2015 the membership product will be elevated to an adult product.

Pensioner Concession

Pension concession membership is available to members holding pensioner concession cards issued by Centrelink, the Department of Health and Community Services, the Department of Veteran Affairs for the aged, disability support, war veterans, single supporting parents, disability careers, war widows and TPI pensions. When applying for a pensioner concession, proof of the applicant's concession details will need to be cited at the point of purchase. Pension concession members must also carry their current pension card with them on a match day. If concession details are not cited by Round 1, 2015 the membership product will be elevated to an adult product.

JUNIOR MEMBERSHIP

To be eligible for a junior membership, members must be under the age of 15 as at January 1, 2015. Juniors aged 5 and under as at January 1, 2015 are entitled to enter the ground at no charge; however, they must not occupy a seat.

Little Ray of SUNShine membership packages are for children under the age of 4 years as at January 1, 2015. A DOB is required at the time of purchase.

MEMBERS CODE OF CONDUCT

Whilst supporting your Club is a vital part of the game, GC SUNS will not tolerate any offensive behaviour. Offensive language and gestures are not in the spirit of the game, likewise, members and their guests who consume alcohol are to do so responsibly. Members are responsible for the behaviour of their guests at all times.

All customers, including GC SUNS members and their guests, must adhere to the entry terms and conditions of Metricon Stadium for all events being held at Metricon Stadium. All members and their guests must ensure they comply with all reasonable directions given by the GC SUNS and venue staff at any event.

GC SUNS reserve the right to refuse entry or otherwise remove any customer from an event if the member or their guest demonstrates behaviour that in the opinion of the GC SUNS and/or venue staff is likely to cause offence or injury to any other party. Action against a member or their guest for breaches of the Code of Conduct may be taken at any time.

This includes but is not limited to any of the following situations:

- Any behaviour that is considered disorderly, anti-social or unlawful

- Uses foul or abusive language or expresses racial, discriminatory or threatening remarks or gestures to players, match officials, staff or customers

- Behaves in a way causing someone to feel resentful, upset, threatened or annoyed - Throws any object that may potentially impact the safety of others or the integrity of the event

- Enters any restricted areas at any time without proper authorisation

Any members who breach the GC SUNS Member Code of Conduct will have the matter referred to the CEO in accordance with the Club's Constitution. The CEO may choose to suspend the membership immediately and refer the matter to the next Club's Board Meeting.

In the event this occurs, Board will consider the suspension and has the power to:

- Caution and/or reprimand the Member

- Fine the member any reasonable sum determined by the Board

- Suspend the Member from the Club and/or membership privileges for any period, including for life

The Club may vary these conditions at any time. Any variations become effective upon posting the variation on the Club's website.

CANCELLATION OR REFUND POLICY

GC SUNS Memberships or additional products are non-refundable. Once a membership has been purchased GC SUNS are under no obligation to provide cancellation or refund. Requests for a cancellation may only be considered in exceptional circumstances and members must submit their request in writing.

An administration fee will apply and no refunds are given when cancelling a membership. Once a membership has been activated cancellation or refund option is void. GC SUNS are not liable to you for any loss or damage you suffer as a result of 2015 Toyota AFL Premiership Season matches being cancelled, postponed or changed (including venue change).

PRIVACY

The GC SUNS recognise the importance of your privacy. All information collected will be handled in accordance with the Australian Privacy Legislation. For full details of our Privacy Policy, visit goldcoastfc.com.au/Privacy.

SOUTHPORT SHARKS MEMBERSHIP

A Southport Sharks membership will be provided to 2015 GC SUNS members (over the age of 18) upon acceptance of the entitlement. Costs associated with the Southport Sharks membership have not been incorporated within 2015 membership prices and members will not be charged additional should they wish to accept the benefit.

To accept the entitlement, you will be required to tick the permission box on your renewal application form so that the GC SUNS may provide your personal details to Southport Sharks for membership purposes.

GENERAL ADMISSION SEATIING

Seating at matches is not guaranteed. Seating is subject to capacity and you are encouraged to upgrade to a reserved seat, particularly at high demand matches. Once seating in this area is exhausted members have access to many of the standing room areas available within Metricon Stadium.Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first served basis subject to availability and Members can upgrade to a reserved seat at the venue for an additional fee subject to availability.The Gold Coast Football Club may from time to time where reasonably necessary vary the terms and conditions of Membership packages. The Gold Coast Football Club will communicate any change to its membership terms and conditions via the goldcoastfc.com.au. Members will have no claim against the Gold Coast Football Club by reason of any change made to its membership terms and conditions.

RESERVED SEAT EVENTS

If the GC SUNS and Metricon Stadium predict that demand for seating will be higher than venue capacity for a specific home match, the game will be upgraded to a ‘Reserved Seat Event' classification. For ‘Reserved Seat Events', all General Admission, seating areas will be upgraded to a ‘Reserved Seat' status.

Members with an 11 game General Admission membership, (membership with no allocated reserved seat) have access to standing room only for these games and may need to upgrade to a reserved seat through Ticketmaster (booking fees apply).

Those members who hold a Victorian SUNS, 3 Game Pass or SUNS interchange pass MUST upgrade their entry to a reserved seat through Ticketmaster (booking fees may apply). SUNS Passes are not valid for ‘Reserved Seat' events.

SUBJECT TO CAPACITY

Membership packages inclusive of entry rights, but excludes an allocated reserved seat (General Admission, 3 Game Pass, Interchange Pass, Victorian SUNS and SUNSCREAMERS Away membership) have stadium admission rights relevant to their membership package that are subject to stadium capacity.

VICTORIAN SUNS

Victorian SUNS listed entitlements within the AFL Reserve are subject to AFL Membership Terms and Conditions which can be viewed at aflmembership.com.au

VOTING RIGHTS

In accordance with the GC SUNS constitution, voting rights will be held by the Australian Football League until the year 2016, at which time, subject to the achievement of a number of agreed targets, voting rights will be transitioned to full members of the club (over the age of 18 years). This is a condition of the AFL's funding agreement to the GC SUNS as the AFL committed to a funding package through to the end of 2016. This additional support from the AFL provides the GC SUNS with the opportunity to establish a strong foundation upon which to build a successful Club for our community.

AFL FINALS

Any reference to Toyota AFL finals entitlements within membership packages are subject to the Gold Coast SUNS being a participating team. Members who sign before the AFL Membership cut-off date are eligible to priority access to tickets in the members ‘presale period'.

SUNS SHOP DISCOUNT

GC SUNS members have access to 10% discount off merchandise which is valid in store at the SUNS Shop or online at gcsunsshop.com.au. Members discount does not apply to sale items or memorabilia. A maximum of 10% discount can be used per transaction and is not valid with any other discount offer. 2015 Membership card must be present during each transaction. 2015 members discount expires 31/10/2015.

GST

All GC SUNS membership package prices listed include GST

PREPLAY TERMS AND CONDITIONS

PrePlay is cash value stored in the barcode of membership cards and can be redeemed at any food and beverage outlet at Metricon Stadium displaying the PrePlay logo. Roving vendors selling food, beverage or other items at Metricon Stadium are not able to accept PrePlay.

PrePlay is non-refundable and cannot be redeemed for cash.

The value stored on a Platinum member's card EXPIRES at the end of the last home game at Metricon Stadium in the 2015. Any unused stored value remaining on the ticket at the end of such event will be forfeited, and, by participating in the PrePlay program, you agree that you will not have any claim for any such unused stored value.

If a membership card containing PrePlay value is lost or misplaced, the PrePlay value will be restored and a new card will be issued at a cost of $15 replacement fee.

In order to redeem the value stored in the membership card, you must have the membership card in your possession and present it at time of payment. It is not possible to use PrePlay if you do not have your membership card with you.

PrePlay value on membership cards cannot be accumulated over time from one match to the next, whether you attend a match or not.

GC SUNS SMART PAY TERMS AND CONDITIONS

GC SUNS Smart Pay is an auto renew program with no set up fees. GC SUNS will notify you annually on the pending renewal and you always have the option to opt out of the program.

By signing with the GC SUNS Smart Pay Program, you authorise the GC SUNS to arrange a transfer of funds from your nominated credit card in amounts applicable to your membership type and at intervals as advised in the below point.

Members opting into GC SUNS Smart Pay Program will have their first instalment debited at the time of renewing or purchasing a new membership with further payments due on the 15th of each following months until the payment plan selected is complete.

If any payment fails to transfer between institutions on the 15th, further attempts will be made to attempt to clear the fund transfer.

Members opting into GC SUNS Smart Pay Upfront will have the full amount applicable to their membership deducted on receipt of application.

Members applying for GC SUNS Smart Pay Program after the first scheduled payment will have the total number of lapsed payments deducted upon receipt of application and then subsequent payments at each specified date.

Members will not be provided with reminders or invoices prior to each payment plan instalment

If your debit is returned or dishonoured by your financial institution, you will be contacted requesting immediate payment. Any fees levied to you by your financial institution will be payable by you.

The GC SUNS may suspend or cancel your membership if on two (2) consecutive occasions your financial institution does not honour the payment drawing.

If your membership is suspended or cancelled you will not be able to gain access to games, finals ticket access and other membership entitlements. One business day is required to reinstate your membership once payment is received.

It is your responsibility to ensure that:

(a) the account details you have provided are correct; including notification should your credit card's expiry date change within the program period;

(b) You have sufficient funds available in the nominated account on the scheduled drawing date.

Members can opt out of the monthly payment program at any time upon payment of any owed fees (owed and upcoming instalments). Once a membership has been utilised on match day no refunds will be given on instalments already made.

If you believe that a withdrawal has been initiated incorrectly, please contact the Gold Coast SUNS Membership Services on 1300 784 436. You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for the drawing.

GC SUNS Smart Pay Program is an auto-renew program with annual membership rollover renewals scheduled for around October/ November annually.

Any balances owing from a previous years membership will be brought forward as a balance owing on your next year's membership renewal with any balances owing being debited on the first payment of your following year's membership.

Members will be given at least 14 days' notice in writing of any changes in the entitlements or cost of their next season's membership and at least 21 days' notice in writing to the terms of the GC SUNS Smart Pay Program agreement.

Members, who do not wish for their membership to roll over into the following season, will be required to return the opt-out notification to the Club in writing.

KIDS FOOTY FEED TERMS AND CONDITIONS

These terms and conditions apply to the Kids Footy Feed membership product. Please also refer to the general terms and conditions applying to all membership cards and use of PrePlay value. The Kids Footy Feed terms and conditions will apply in the event of any inconsistency or conflict with the general terms and conditions.

This product is only available in three formats:

• 2 x Adults and 2 x Children with a maximum of $110 of PrePlay value available for utilisation;

• 2 x Adults and 3 x Children with a maximum of $165 of PrePlay value available for utilisation;

• 2 x Adults and 4 x Children with a maximum of $220 of PrePlay value available for utilisation.

No variation to the formats will be considered in 2015, but the product will be reviewed at the end of the 2015 season.

The cost of the Kids Footy Feed membership packages for 2015 is:

• 2 x Adults and 2 x Children - $110

• 2 x Adults and 3 x Children - $165

• 2 x Adults and 4 x Children - $220

PrePlay is cash value stored in the barcode of your membership card and is available on game days of the AFL Premiership season at Metricon Stadium for purchasing items of food and beverage from certain outlets.

Each junior membership card purchased as part of the Kids Footy Feed product carries $55 PrePlay value ONLY for use across the Gold Coast SUNS Premiership Season home match at Metricon Stadium in 2015. It is not available for use at Pre-Season matches, practice matches or finals matches. The PrePlay value cannot be transferred to the adult tickets in these packages.

Once the PrePlay value has been fully redeemed, there is no value left. If you purchase an item for less than the full value stored on the ticket, you will not receive the difference back in cash. However, the value remaining may be applied toward any additional purchases until the end of the match. Any unused value remaining on the ticket at the end of the match will be forfeited

PrePlay is non-refundable and cannot be redeemed for cash. If a match is suspended or cancelled, the PrePlay may be utilised at a rescheduled home match, but if it is not re-scheduled, no refund is available.

You may use more than one card containing PrePlay to pay for a transaction. However, if you purchase an item for a price that is less than the combined stored value, you will not receive the difference back in cash but the value remaining may be applied toward any additional purchases until the end of the match for which the ticket was issued.

Kids Footy Feed tickets can be transferred to other persons on the same terms as other membership tickets can be transferred. However, the conditions applying to use of PrePlay on these tickets is as set out herein.

All prices quoted are inclusive of the Goods and Services Tax (GST)

GCFC Pty Ltd may vary these terms and conditions at any time. Any variations become effective on posting the variation on its website. By continuing to use the site after the terms and conditions of use have been varied and posted, you agree to be bound by the variation.

MEMBERS LIGHT TOWER BAR CONDITIONS OF ENTRY

Entry to the Members Light Tower Bar is available to 2015 Gold Coast SUNS 11-game members and interstate members only.

Members must present their 2015 GC SUNS membership card upon entry and have their membership card visible throughout the duration of their time within the Members Light Tower Bar precinct.

Stadium, club and/or security staff reserves the right to refuse entry to those who do not have a valid 2015 GC SUNS membership card. It is the responsibility of each member to bring their 2015 membership card to each Gold Coast SUNS home game.

Stadium, club and/or security staff reserves the right to sight your 2015 GC SUNS membership card and/or any forms of identification whilst within the Members Light Tower Bar.

2015 Gold Coast SUNS membership cards are not transferable to other Gold Coast SUNS Members or general event customers. Every member must present their own membership card upon entry and retain it throughout their time in the Members Light Tower Bar.

Entry into the Members Light Tower Bar is conditional upon Gold Coast SUNS Members accepting responsibility for their own behaviour at all times.

Members are encouraged to consume alcohol responsibly. Stadium, club and/or security staff reserves the right to refuse entry into and/or eject members from the area at their discretion. Examples of inappropriate behaviour include, but are not limited to the following:

- intoxication, disorderly conduct, being under the influence of drugs, using inappropriate language, making racist, discriminatory or threatening remarks, negatively impact the event experience of others, vandalising stadium infrastructure or equipment, or unauthorised entry into the area.

Glass and receptacles are prohibited outside of the Members Light Tower Bar and are not permitted to be removed under any circumstances.

It is an offence for minors to purchase or consume alcohol, or for a person to supply alcohol to a minor. Breaches of these laws may result in ejection from the stadium and the persons involved being reported to the Police (penalties apply under the Liquor Control Reform Act 1998).

Smoking is prohibited within the Members Light Tower Bar.

Any 2015 GC SUNS members who breach the GC SUNS Member Code of Conduct will have the matter referred to the Gold Coast SUNS CEO in accordance with the Club's Constitution.

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