Insane Technologies

Insane Technologies
Insane Technologies
Computers & Accessories-BUNDALL, QLD
Computers & Accessories-Bundall, QLD
If your business suffers at the hands of computer problems, then it's time to find a new solution! With our IT services you can focus on growing your business Insane Technologies allows y..
Level 2, Commerce Centre, Bundall, Qld, 4217.
Level 2, Commerce Centre, Bundall, Qld, 4217.
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If your business suffers at the hands of computer problems, then it's time to find a new solution! With our IT services you can focus on growing your business Insane Technologies allows you to focus on your business with our: Microsoft Registered Partner certification, highlighting our expertise with Microsoft technologies. Vmware Professional Partner certification, highlighting our expert knowledge and understanding of hardware virtualisation. IBM, HP, Lenovo and Cisco Partner relationships which gives you access to the best in breed hardware and support. Skilled technology experts who consider themselves an extension of your business. 24 X 7 help and support which is never more than a phone call away! Insane Technologies services are focused on providing your business with the tools it needs to compete, whilst meeting your unique business needs and budget. Our technology solutions reduce costs and put your company in a position to excel! Find out how our experienced professionals can turn your technology investments into a powerful business advantage.
Are you looking for a career in the information technology industry? Would you like the opportunity to learn our technology philosophy that has been critical in helping many Gold Coast businesses increase productivity and efficiency?

David and the Insane team are always interested in hearing from exceptional individuals. The sort of people who are not only passionate about IT, but about serving others. Who are able to think from a business owner/managers perspective, and feel that delivering anything less than exceptional customer service is a crime.

We invite any individuals who feel they meet this criteria to apply for a career with Insane Technologies. If a position isn't open at the exact time of your application, we'd still like to interview and have you on file for when that opening pops up.

So go ahead read on!

Support Desk / Systems Engineer

Are you looking for an opportunity to stand out and really make a difference?

The successful individual will be responsible for the day to day management, maintenance and support of our clients networks. Our clients are predominantly Microsoft Windows based, however there are a few Apple OS-X machines thrown in for good measure.

The individual will need to have exceptional experience providing support at the desktop level, as well the server, firewall and switch level, and be able to quickly and accurately determine the cause of common hardware and software problems.

The individual will be involved in the roll out of new business computer infrastructure, in both on-premises and hosted environments, and should have experience building and managing virtual environments.

To be successful in your application for this position, you should have 5+ years experience supporting and managing business computer networks, with extra credit for those applicants who have been employed by other IT integrators, VARs and or MSPs servicing the SMB and SME market.

Key Responsibilities

IT Support relating to technical issues involving Microsoft's core business applications and operating systems. (Onsite & Remote)
Support of disaster recovery solutions.
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Basic remote access solution implementation and support: VPN, Remote Desktop Services, VMware View & Citrix.
Monitor the RMM system alerts and notifications, and respond accordingly through service tickets.
Customer documentation maintenance and review in ConnectWise.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Provision and test new equipment in house prior to delivery onsite.
Assist senior staff with projects (server/workstation roll outs/migrations)
Maintain Kaseya product upgrades and new features
Maintain strict documentation standards
Required Competencies

Good understanding of Microsoft platforms (SBS 2003/08/11, Server 2003/8/11, Exchange 2003/7/10, AD/GP)
Good understanding of Backup Exec and Shadow Protect
Advanced understanding of operating systems, business applications, printing and network systems
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Strong problem solving and troubleshooting skills of technical issues.
Ability to multitask and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment
Desirable Skills

Tertiary qualifications in IT Support disciplines
Technical Knowledge of Apple, Linux, SonicWALL, Cisco, VMware vSphere/ESXi
Experience using Kaseya Managed Service Platform
Experience using the ConnectWise PSA solution
Microsoft, VMware, Cisco, SonicWALL, Citrix, Linux and Apple certifications
Experience writing reports in SQL Reporting Services
Experience with scripting and/or programming (visual basic, .net, php)
Working Knowledge of SaaS and Cloud Solutions
Working Knowledge of Server and SAN technologies
Applicants Must Have

Valid drivers license
Reliable and insured car
The ideal candidate will have proven experience within a similar role in a busy environment and looking to develop your skills. You will work well in a task orientated role and enjoy working closely with management.
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