Mr Boots

Mr Boots
Mr Boots
Clothing & Fashion-ACACIA RIDGE, QLD
Clothing & Fashion-Acacia Ridge, QLD
Mr Boots is a Queensland owned and operated family company that commenced trading in 1998. The owners of the business continue to work in the retail outlets on a daily basis and they have ov..
Cnr Beaudesert & Mortimer Rds, Acacia Ridge, Qld, 4110.
Cnr Beaudesert & Mortimer Rds, Acacia Ridge, Qld, ..
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Mr Boots is a Queensland owned and operated family company that commenced trading in 1998. The owners of the business continue to work in the retail outlets on a daily basis and they have over 40 years combined experience in the industry.
We offer a 100% return policy on all goods returned in a saleable condition.

If for any reason we are unable to dispatch your order, we will notify you within two business days.

If you wish to exchange or return an item, please advise us by email at [email protected] within 7 days of receiving your shoes so we can issue you with a Returns Authorisation Number (RAN).
Please include the following information in your email:

Order number

3 details of style you would like to Return/Exchange: 1. name, 2. colour, 3. size.

Whether you would like to return for refund, or exchange for another size.

We will email you back with you RAN, and a simple returns form to fill out and enclose with your shoes. (You must obtain an RAN before sending any shoes back. Shoes received back by Mr Boots without an RAN will be returned to the customer).

Australian customers

Australian customers will also receive an Australia Post eparcel dispatch label attached to the email as a pdf. This label should be printed off (on a laser printer) and taped to the outside of the parcel. (If you do not have a laser printer we are able to post the label to you).

The parcel should then be taken to any Australia Post retail outlet counter within 14 days of receiving the RAN, where the customer will receive a proof of posting receipt bearing a unique barcode number which can be used to track the parcel at www.auspost.com.au/track/. No postage is required to be paid at the retail counter. (The parcel must be scanned at the counter - do not post the parcel at a postbox).

International customers

International customers (including New Zealand) should also follow steps 1-3, but need to make their own postage arrangements back to Mr Boots in Australia. Customers may use their own preferred method of postage, and an additional 14 days is allowed for the shipment to arrive back to the Mr Boots returns address once a RAN has been issued (28 days in total).
Once we have received and inspected your returned shoes, we will send you an email to advise that weíll be sending out the exchange item for free, or processing your refund within 5 days. (Please allow up to 4 weeks for your refund to appear on your credit card statement.)

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